Terms of Service FAQs

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Can I cancel my order?

Bronze Cactus is dedicated to fulfilling orders within 1-2 business days of receiving them. However, it's important to note that once an order has been placed, no changes can be made. While we will try our best to accommodate cancellation requests, if the order has already been submitted to our facility, it may not be possible to cancel it.

To request a cancellation, please send an email with the subject line "Cancel Order" and include your full name and order number in the body of the email. It's essential to provide the right title, or the cancellation request will not be refunded.

Can I return my order and exchange or refund?

Bronze Cactus accepts returns, exchanges, you will receive a credit refund only if the products are in their original packaging and condition. Products that have been opened or damaged will not be refunded.If you are eligible for a refund, Bronze Cactus will refund the cost of the product(s) minus shipping and handling fees in the form of store credit. Please note that the customer is responsible for all shipping costs for returns.

To initiate a return, please contact us at bronzedteam@bronzecactussunless.com. If your order arrives damaged, please email us at bronzedteam@bronzecactussunless.com, and our team will work with you to resolve the issue.

Please note that gift with purchase products are non-refundable and cannot be exchanged.

Can I change my address?

Address Change Policy for Order Processing and ShippingWe are dedicated to processing and shipping all orders as quickly as possible. As a result, we cannot accept any address changes once an order has been filled. However, we will review all requests for address changes as soon as possible. If the order has not yet been shipped, we will do our best to process your cancellation if feasible.To ensure prompt attention to your request, please title all emails regarding changes of address as "Change of Address" in the subject field. In the body of the email, please include your full name, order number, and corrected shipping address. We will make every effort to update your details before your order ships.Please note that emails regarding address changes that are not titled in this manner will not be processed.

Can I add/remove products or change the shipping method?

Please note that once an order has been submitted, we are unable to modify the shipping method or make changes or additions to the products selected.

My package is marked delivered, but I haven’t received it.

If your parcel is marked as "delivered" by the local postal service but you have not received it, it is your responsibility to contact the service provider to follow up on the issue. If the discrepancy is not resolved between the customer and the local postal service, Bronze Cactus is not obliged to refund or resend the order. However, we will work closely with you to come up with an appropriate solution.

SMS Communication

Hooray! You've jumped on board with our terms and conditions, and now you're an official Bronze Cactus gang member! That means you'll receive juicy texts bursting with new feature updates, exclusive offers, and fresh products. But hey, if you ever want to hop off the crew train, you can easily unsubscribe at any time.Oh, and just a heads up, we assume that all Bronze Cactus buyers are legal age. But let's talk skin, too - we want to remind you not to let the sun be a skin villain. So, while you're strutting with your Bronze Cactus gear, don't forget to slather on some sun protection, too!