Terms of Service FAQs

Bronze Cactus works hard to process and ship orders within 1-3 business days of receiving them. Please note that once an order is placed, we are unable to make any changes to it.

We will do our best to accommodate cancellation requests, but if the order has already shipped, cancellation may not be possible.

To request a cancellation, please email info@bronzecactussunless.com with the subject line “Cancel Order” and include your full name and order number in the body of the email.
Please use the correct subject line — cancellation requests without it will not be eligible for a refund.

Bronze Cactus accepts returns on clothing and items that were damaged during shipping. To qualify for a refund or store credit, products must be in their original packaging and unused condition. Please note that opened or used products cannot be refunded.
If your return is approved, Bronze Cactus will issue a store credit for the cost of the product(s), minus shipping and handling fees — unless the damage was caused by the shipping carrier, in which case shipping fees may also be refunded.
Important notes:
    •    Customers are responsible for all return shipping costs.
    •    Free gift-with-purchase items are non-refundable and cannot be exchanged.
    •    Giveaway items are not eligible for return or exchange.
To initiate a return or report a damaged order, please email us at info@bronzecactussunless.com Our team will be happy to help you resolve the issue.

We are committed to processing and shipping orders as quickly as possible. Because of this, we cannot guarantee address changes once an order has been processed or shipped.

However, we will review all address change requests as soon as they are received. If your order has not yet shipped, we will do our best to update the address.

To request an address change:

• Email info@bronzecactussunless.com
• Use “Change of Address” as the subject line
• Include your full name, order number, and corrected shipping address in the email body

Please note:
Emails without the proper subject line or missing details may be delayed and could miss the window for an address update.

Please note that once an order has been submitted, we are unable to modify the shipping method or add additional products to that order.

If you forgot to include an item, you are welcome to place a new order for the additional product. To request combining orders, please email info@bronzecactussunless.com with the subject line “Combine Order” and include your full name and both order numbers in the email body.

We will do our best to combine orders before they ship. If successful, we will refund one shipping fee. Please note that if combining the orders requires an upgrade to priority shipping, only a partial shipping refund will be issued to help cover the cost of the upgraded service.

The owner personally does her best to catch and combine these requests whenever possible.

If your package is marked as “delivered” by the carrier but you have not received it, it is the customer’s responsibility to contact the shipping carrier directly to investigate the issue.

If the issue cannot be resolved between the customer and the carrier, Bronze Cactus is not obligated to refund or resend the order. This is why we highly recommend adding shipping protection insurance at checkout.

If you purchased shipping protection, we can help you file a claim to recover or replace your package.

We are happy to assist and work with you toward a solution, but we will need all the information and updates you receive from the carrier. Please note that carrier scanners have GPS tracking, which can help pinpoint the delivery location — it’s important to contact the carrier within 24 hours of the package being marked as delivered.

Once a package has left our facility, we are not responsible for delays, deliveries to the wrong address, or missing packages.

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A quick reminder: we assume all Bronze Cactus buyers are of legal age. And while you’re glowing in your Bronze Cactus tan, don’t forget to protect that skin — sunscreen is always a good idea! Stay golden and sun-safe.