Orders FAQs

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What happens after I place my order?

We are excited to welcome you to our sun-kissed family. You're going to look amazing in our products! Keep an eye out for our order confirmation email, which will include all the details about your purchase. Our team will work hard to get your order processed and sent off the next business day. We will send you another email with the juicy tracking details so that you can follow your goodies all the way to your doorstep. Get ready to slay!

How can I cancel my order?

At Bronze Cactus, we understand that you might need to cancel an order. We handle all cancellation requests on an individual basis. To begin the process, please send an email to Bronzedteam@bronzecactussunless.com as soon as possible, and include "cancel order" in the subject line. If the order hasn't been submitted, we may be able to help you, but unfortunately, if your order has already been dispatched, or if you haven't provided our team with sufficient notice or information, we won't be able to cancel it.

It's important to note that Bronze Cactus is not responsible for unwanted or incorrect orders. While we do our best to accommodate cancellation and refund requests, we cannot guarantee them.

My order arrived damaged. What should I do?

We apologize for any inconvenience caused by the damaged item during shipment. To help us assist you better, please send photos of the damaged products to bronzedteam@bronzecactussunless.com along with your order number and name. Our customer service will be more than happy to help you with your concerns.

I entered the wrong email address. What should I do?

We're here to help fix any issues! If you need to update your email address, please don't hesitate to contact our customer service superstars at bronzedteam@bronzecactussunless.com. We'll take care of everything, including resending your order and shipping confirmations so you can keep an eye on your package with ease.

Can I place my order in any language?

Kindly be aware that we exclusively receive orders and shipping information in the English language.